Friday, October 08, 2010
TRIZCON and National Innovation Conference, mid-Day 2
They apply TRIZ to both specific problems and to "next big thing" type investigations. Good news is that in 20 projects, participants said that they had new ideas in every case. The "next big thing" cases focused on the future of the IT service business, using the 9 laws of technology evolution for the analysis.
The exciting prediction is that current patch-work systems (onshore, offshore, etc.) will be replaced by a new business model of eShoring (which they have trademarked) that will both deliver services by automated, self-learning/self-correcting systems.
Kasravi then showed a second, somewhat parallel case examining the future of business intelligence; the audience joined in the discussion of the role of trust and the development of legal theory of liability for the systems to be adopted. Kas reported that the BI community was also quickly engaged in this discussion.
He then demonstrated the other class of problem solving with a case from a beverage company that wants to make its IT system easier to use AND more secure. They learned that the problem was not technology, it was in the management/IT organization relationship, and successful solutions were generated in a 2-day workshop.
A more traditional problem was the reduction of excessive CPU cycles and costs. After 8 months of unsuccessful conventional problem solving, 15 hours of TRIZ analysis found the fundamental problem and solutions that were beneficial to both supplier and customer (new business and a patent and avoidance of a threatened lawsuit!)
Alla Zusman and Boris Zlotin led us through history and current practice in the use of TRIZ to solve secondary problems, and the reasons that this application has been buried in the various teaching methods. They demonstrated the use of network diagrams ("Life is not simple" per Alla) to examine secondary, tertiary, and other problems created by solutions to the primary problem.
Examples of assembly of a magnetic circuit breaker and of centrifugal separation of materials in a chemical reaction were used to show various aspects of formulation and solution of secondary problems. The conclusion for both the practice of TRIZ and teaching TRIZ was to not let secondary problems cause good primary solutions to be rejected.